A top law firm in Chicago has an opportunity for a Technical Support Manager / Lead to oversee a high touch, in-person support environment and help lead the team.

This is not a back-office role. You’ll be visible across the business, working directly with users, partners, and senior leadership. A big part of the opportunity is delivering a true white glove experience, especially in high pressure situations where responsiveness and communication matter just as much as technical skill.

From a technical standpoint, you’ll stay hands on across Microsoft technologies, mobile devices, AV, and the overall end user environment, while also acting as a go to escalation point for more complex issues.

At the same time, this is a lead position. You’ll be mentoring the team, coordinating schedules and coverage, and overseeing the ticket queue to make sure support is running the right way. It’s a mix of leadership and hands on work, not one or the other.

There’s also a strong project component. You’ll be involved in rollouts, upgrades, and helping drive how new technology is introduced and supported across the firm. You’ll have a voice in how things are done.

The firm continues to invest heavily in technology, and leadership understands that support is the face of IT. This is a team that’s given the tools, budget, and backing to do things the right way.

If you’ve been in a role where you’re constantly reacting and want something with more ownership, visibility, and impact, this is the type of move that can give you that.